Pump It is Black Eyed Peas’ rendition of the movie theme ‘Pulp Fiction’. My Ticket is an another issue I raised to somehow describe how the world of an ERP duty manager revolves around the incident tickets. Unlike previous songs, the lyrics was assigned with an upbeat and fast throw of words. As you all know, R&B is like that.

[audio:http://www.snapdrive.net/files/504729/music/Black%20Eyed%20Peas%20-%20Pump%20It.mp3]
Pump It as popularized by Black Eyed Peas

Ha ha ha
Pump it Ticket
Ha ha ha
And ticket (louder major) [4x]
Turn up the radio Downgrade it to minor
Blast your stereo Assign to a workgroup right

Niggas SM wanna hate on us (who)
Niggas SM be nervous (who)
And I know why they’re hatin’ on us (why)
‘Coz that’s so fabulous SLA so too close (what)
I’ll be real on us (c’mon)
Nobody Ev’rybody got nuttin’ on us (no)
Girls be Work are all on us
from London back down to the US.. s.. s.. All tickets back down from the IT-S-S
We rockin’ support it (contagious continuous), monkey PG business (outrageous)
Just confession, your girl admits team escalates, we do shit.

F-R-E-S-H We Refresh
D-E-F, that’s right Q-M-R-N-G-seven (rock)
We definite, B-E-P They escalate to, E-R-P, we reppin’ complete it
So, turn open it up (turn open it up) [3x]
C’mon baby, just

Pump it Ticket (louder major) [6x]
And say Assigned, oh oh oh oh
And say Assigned, oh oh oh oh
Yo, yo

Turn up the radio Downgrade it to minor
Blast your stereo Close all your incidents
Right now
The joint queue is fizzlin’
It’s sizzlin’
Right Red

(Yo, check this out right here)
Dude wanna hate on us (dude)
Dude needs an ease on up (dude)
Dude They want us act on up
But dude get shut like flavor Incidents like system shutdown
Chicks say False alert, ain’t down
The chick backstage when we’re in town shift
She likes man on drunk screenshots
She wanna Before you hit n’ run
Yeah, that’s the speed need
That’s what we do
That’s who we be
B-L-A-C-K-E-Y-E-D-P to the E, then the A to the S G-dot-I-E-R-P-E-S-C-A or the B or I-T-B-S
When we play, you shake cover your ass
Shake it, Shake it, Shake it Solve it, solve it, solve it, girl errr
Make sure you don’t break it down it, girl errr
‘Coz Else we gonna
Turn Bring it up (turn bring it up) [3x]
C’mon baby, just

Pump it Ticket (louder major) [6x]
And say Assigned, oh oh oh oh
And say Assigned, oh oh oh oh
Yo, yo

Turn up the radio Downgrade it to minor
Blast your stereo Close all your incidents
Right now
The joint queue is fizzlin’
It’s sizzlin’
Right Red

Damn Down (down down) [5x]

Wow

Apl de ap Team ERP from Philippines
Live and direct, rocking this scene
Breaking on down Singing this song for the B DM boys,
And B DM girls waiting to do their thing
Pump it Ticket, louder come on major and all
Don’t stop, and keep it goin’
Do it, let’s get it on
Move it!
Come on Transport, baby, do it!

La-da-di-dup-dup die dy
On the stereo servi… servi… service desk
Let those speakers changes blow your mind (blow my mind, baby)
To let it go, let it go
Here we go
La-da-di-dup-dup die dy (c’mon, we’re there)
On the stereo servi… servi… service desk
The system is gonna feel so fine

Pump it Ticket (louder major) [6x]
And say Assigned, oh oh oh oh
And say Assigned, oh oh oh oh
Yo, yo

Turn up the radio Downgrade it to minor
Blast your stereo Close all your incidents
Right now
The joint queue is fizzlin’
It’s sizzlin’
Right Red

@second verse. Service Management, or the SM, is very conscious on meeting the SLA. They push pressure on ERP to solve this and that. If not, explanation on incident report is required.

@last part of the chorus. Tickets depending on which system the incident originated are grouped into queue. ERP Duty Managers are dedicated to three queues excluding those of Intelligroup ticket bins. When the ticket expired, resolution time is out of SLA, the font of the ticket description becomes red as fury as the management.

@third verse. Who’s dude? Clue: D**E… Dude nga!?

@fourth verse. We have our own Service Management in the person of Shububu Hannah So who keeps reminding us to update and solve the incidents every now and then. It is so alarming that queues have overflowing of red tickets. Screenshots of the queue are sent to her for quality control purposes.